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Shipping & Returns

Mistica Luna LLC ships Globaly. We ship by way of USPS priority mail, First Class, Media Mail, and Parcel Post. Shipping charges are calculated by weight of the items ordered, shipping method and your location. Most orders are shipped within three business days of the date the order is received or payment has cleared. Orders cannot be canceled once they have shipped.

International customers please be advised about your country's customs policies. We are not responsible for packages that are confiscated or damaged. It is the responsibility of the purchaser to understand and answer for all fees and charges required by customs and duty regarding packages ordered internationally. It is also the responsibilty of all customers to understand local and regional, and national laws pertaining to the items they purchase and purchasers are soley responsible for packages lost or destroyed, or any legal action resulting from the purchase of items that are illegal in their country or region.

We do not accept returns without approval, please contact us by filling out a return request form. You may return most new, unopened items within 10 days of delivery for a refund. We do not accept returns of oils, herbs, perfumes, books, or sealed items that have been opened. Returns may be subject to a 10% restocking fee. Buyer agrees to bear all shipping charges and all risk of loss for the return product during shipment. All approved return products must include original packaging material, cards, ect. If any part of the returned product is missing, Mistica Luna LLC's return policy will be breached and we will reject the order. Mistica Luna LLC will not refund return shipping charges.

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. You will be notified by email if the return request has been approved and with further instructions.