Shipping & Returns

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Mistica Luna ships via the US postal service. Shipping charges are calculated upon the weight of the items within your order, the shipping method you choose, and your location. Most orders will be shipped within 48-72 business hours if items are available, and you are unable to make changes to an order once it has been packaged. Orders cannot be canceled once they have been shipped. You may, however, refuse the package, and upon its return receipt, we will credit you for the merchandise. Shipping fees and any return shipping costs will still apply. Contact us at via CONTACT US page with the following information: Invoice number, Who Picked, Who Packed, Was the item checked off on the invoice/packing slip if damaged please include a picture(please no zip files). All returns should have “RETURNS.” written clearly on the outside of the box along with an RMA #. Inside the box, include the order number that you are referring to so that we can properly credit your account. No merchandise will be accepted or replacements issued without prior approval to return such merchandise. Mistica Luna accepts returned items that are in resalable condition purchased less than 3 months ago. Oils that have been transferred into plastic containers are NOT considered to be in resalable condition. Discontinued items are not credited. Refused orders that are returned will be charged return shipping plus a $2 fee. Returns over 3 months will be charged a 20% restocking fee. Due to the increase in shipping costs, I reserve the right to bill your account for all shipping fees billed to us due to a package being returned or refused without prior approval

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